Conduent is hiring for Customer Service Chat Representatives and looking for 60 great candidates! The positions will start as early as February 28th and we are hiring for day/evening shift and 3rd shift.
**If interested, please email {Candi.Hambrick@conduent.com} or Text 859-684-9822 to schedule an appointment.
Job Description:
Req ID: 2020-20255
Locations: Lexington, KY, United States
Job Type: Full-time regular
Travel: No
As a Customer Service Chat Representative, you will have the opportunity to join our Lexington, KY, team of support specialists who provide award winning customer support experiences through:
- Answering customer’s product, service and account related questions.
- Researching and assisting customers in troubleshooting technical issues via chat.
- Embracing ongoing personal development through regular training which helps to enhance your own technical knowledge and problem-solving skills.
Responsibilities include, but are not limited to:
- Provide exceptional customer experiences by empowering your customers.
- Tailor solutions for customers which can greatly enhance their product/service enjoyment.
- Ability to navigate through multiple computer applications with speed and accuracy.
- Ability to effectively research and identify solutions using computer-based resources.
- Ability to work in a paperless work environment where customer privacy is paramount.
- Ability to embrace feedback and coaching to help maximize your potential.
Qualifications:
- 6 months experience in providing customer service.
- The ability to relate to customers in a professional and courteous manner.
- A strong interest in using and promoting innovation and technology.
- Excellent attention to detail and multi-tasking ability.
- Excellent written, verbal and listening skills.
- Self-motivation to work under his/her own initiative.
- The ability to work under pressure.
- An interest in ongoing personal development through training and coaching.
- The ability to maintain excellent attendance and adherence to assigned work schedules.
- Must have High School diploma or general education degree (GED).
- Must be at least 18 years of age or older
- Familiarity with iOS and/or macOS, or comparable technology, is preferred
- Must have the flexibility to work any shift 24×7; Monday thru Sunday including holidays.
Hiring Process:
- Completion of a Technical/Customer Service Assessment
- Interview with a Recruiter
- Interview with a Hiring Manager
- Background check to include employment verification
- Completion of Employment Eligibility Verification (I9)
** For more information, or to see a list of other job openings, visit: https://jobs.conduent.com/search-jobs/Kentucky?orgIds=13016&alp=6252001-6254925&alt=3